IT/Innovations Officer at Idmibok International (360 HSDC)

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General Summary The IT/Innovations Officer is responsible for supporting the daily IT operations of 360HSDC, including computer hardware and software, and thus has a direct impact on productivity of colleagues. S/he will offer the first tier of technical support for staff based in the region, ensuring timely resolution to technical issues with a focus on customer service. Job Responsibilities WAN connectivity and maintenance (Internet connection and services; Broadband, leased line, ADSL, ISDN or dial-up connection and devices configuration and maintenance) Computer hardware and application installation, configuration, troubleshooting and maintenance (laptops, desktops, printers, mobile phones, Windows OS updates, approved 3rd party software updates, Microsoft Office suite) following 360HSDC’s established procedures Web design, development and management Act as the point of contact with 360HSDC, respond to all end user support issues and requests, escalating as needed Provide assistance in the local procurement of IT related equipment with regards to 360HSDC’s standards. Advise and execute IT/MIS efforts, including developing and designing mobile apps, communication tools, drafting proposal shell using adobe suite and any and all business and communication materials. Lead all technical inputs to IT and work with the operations manager in growing the communications and ICT aspects of the company. Contribute to the design, management, and implementation of any and all country office IT/MIS projects Ensure Software and antivirus updates are current for all staff Review system logs and assess any errors; resolving or escalating if present • Remove unauthorized software as detected by monitoring tools. Prepare the report on monthly incidents and scheduled services performed. Document common technical support issues with resolution, proactively identifying recurring issue areas and implementing solutions Manage incoming and outgoing of personnel as pertaining to IT, including local hardware procurement. Take ownership of the onboarding and separation processes Take budgetary responsibility for services within region Support workshop and meeting audio-video technology Document standard business processes Manage and administer user accounts Other duties as assigned Qualifications Bachelor’s degree in IT or related course; advanced degree is an advantage 4 years of experience in providing technical support in a complex organization Expertise in Microsoft operating systems and applications: 7, 10; Office 2013, 2016, 2019, Office 365 Experience configuring and supporting peripherals: docking stations, monitors, printers, etc. Familiarity with database technologies and web hosting tools; Familiarity with common web and social tools (e.g. Google Analytics, social platform analytics); Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks); Excellent communication and interpersonal skills; Demonstrated ability to multi-task, prioritize, self-start, contribute under pressure and meet tight deadlines; Apply Here

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