Headwaiter at Hilton Worldwide


Job Number: HOT07KD3 Location: Transcorp Hilton Abuja, 1 Aguiyi Ironsi Street Maitama, Abuja Schedule: Full-time Brand: Hilton Hotels & Resorts Shift: Full Availability Job Level: Team Member Job: Bars and Restaurants Job Description As a Headwaiter, you will Support the Outlet Manager in the operations of the outlet to insure profitability, control costs and quality standards to ensure guest satisfaction. Oversee the outlet and review supply inventory. Evaluate team members, and provide training, leadership and guidance to team members ensuring consistent quality and optimal financial results. What Will I Be Doing? Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction. Ability to communicate orally in English with both guests and employees Ability to react promptly to guest requests and ensure accurate follow-up Ability to work under pressure and deal with stressful situations during busy periods To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager To carry out any other reasonable tasks requested by your Supervisor or Manager Ensure departmental service standards are strictly adhered to at all times Ensure proper handling of all operating equipment to minimize breakage or loss To be friendly and polite in front of guests at all times Assign and supervise side duties to all direct reports To assist in other Food & Beverage areas if and when required Handle guest complaints / comments efficiently and promptly Ensure outlet cleaning schedules are adhered to and identify additional requirements To assist in the service of food & beverage when required To assists in the preparation of mis-en-place when required Study and learn menu terminology Report for duty on time with clean attire Follow the policies and procedures introduced by the Food & Beverage department. What Are We Looking For? Previous experience working in hotel operations as a Restaurant Captain or more senior. Experience of managing teams. Apply Here

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