Digital Marketing Expert at Teleperformance

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Excellent and fluent communication skills: verbal, written, listening skills. Very customer service focused, able to deal with customers in a friendly, positive and polite manner via calls. Social media advertising experience is a huge plus and highly preferred. Ability to engage the customer, strategically build rapport and handle objections. Call Centre Experience: at least 3 years of customer support experience via phone, email, and chat is preferred. Proven ability to deal with problems and solve them effectively. Multi-channel transactional sales & marketing to deliver best practices to long-tail advertisers. Self-motivated and confident with a results-driven attitude. Use listening skills that support effective telephone communication to support the customer needs and requests. Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) as well as micro businesses to help them grow their businesses across multiple channels – chat, email and phone. Apply appropriate actions to effectively resolve the customer request. Ensuring digital education measured by the number of events executed, product solutions pitched and actioned. To always provide a high level of customer service to clients. Robust multitasking skills (e.g., able to log calls and interact with the customer simultaneously) Other Duties as assigned. Apply Here

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