Call Center Agent at Microcred Group

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Reporting Line: Call Centre Supervisor / Business Development / Marketing Unit Responsibilities Respond to customer questions and complaints and troubleshoot problems with services or products. Comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Preparing reports and analyzing data to assist management as they determine call center goals. Qualifications University Degree 2 – 3 years experience as a call center agent Previous customer service experience / call centre agents are preferred especially in particular industry. Requirements Call center, customer service, 1 years supervisory experience Proficiency with technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Excellent problem solving, leadership, and customer service skills. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours Skills and Attributes: Verbal communication Phone skills Listening Data entry skills People skills Informing Customer focus Customer service Attention to detail Professionalism Multi-tasking. Apply Here

Author: School Portal NG

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